TERMS & CONDITIONS

Terms and Conditions
 
 
 

 Payment methods:
 
 
 

 Alice Wild Luscious accept PayPal and all major credit cards, including MasterCard, Visa and Alipay. All orders will be settled in Hong Kong dollars.
 
 
 

 
 
 
 

Local Deliveries:
 
 
 

    Single receipt purchases over HK $ 2500 - Free Shipping
 
 
 

    Single receipt purchases below HK $2500 - Delivery fee: HK $70 (HK Area / Kowloon), HK $ 90 (New Territories), HK $ 190 (Tung Chung, Discovery Bay, Ma Wan and Chek Lap Kok). No delivery services to other outlying islands.
 
 
 

    Charges apply to one single location. Changes in locations or additional deliveries will be charged accordingly.
 
 
 

    Delivery fees will be charged together in one invoice when completing online purchases.
 
 
 

    In any event when one or more items are of out of stock, customer will be contacted via phone or e-mail to determine the final delivery time.
 
 
 

    For all urgent online ordering and delivery inquiries, please call our retail shops. For other general inquiries, please email to info@alicewild.com. (Hours of operations: Monday to Friday 10:00 to 18:00 and Saturday 10:00 to 13:00) In case of dispute, Alice Wild Luscious reserves the right of final decision on the interpretation of these Terms and Conditions.
 
 
 


 
 
 

Delivery range:
 
 
 

    Alice Wild Luscious delivery service covers Hong Kong Island, Kowloon, New Territories, Tung Chung, Chek Lap Kok, Ma Wan and Discovery Bay (except outlying islands).
 
 
 

    No delivery service to the following locations: warehouses, construction sites, parks, beaches, MTR Stations, PO Box addresses, locations that are inaccessible by trucks, and buildings without lifts.
 
 
 


 
 
 

Delivery schedule:
 
 
 

    Customers will be contacted within 3 working days by our representative to confirm the order and delivery arrangements. On the day before delivery or on the delivery day, our delivery person will contact the recipient to confirm the delivery time.
 
 
 

    General Delivery date: 3-5 days upon order confirmation.
 
 
 

    Note: Delivery service will be suspended during yellow or black rainstorm warning, or the hoisting of typhoon signal no. 8 or above. Our customer representative will contact customer to determine delivery time once the rainstorm warning or typhoon signals are removed.
 
 
 

 
 
 
 

Overseas shipping arrangements and conditions (only available to China / Macau):
 
 
 

    Customer is required to pay for the freight cost according to the third party logistic companies'charges depending on delivery location and total weight of goods. General courier service for food has a limitation of maximum 2kg.
 
 
 

    In the event when the total purchases are over 2kg, goods will be packaged separately to meet the weight limitations as set out by the third party logistic companies.
 
 
 

    If there are any problems with the overseas delivery, or if additional costs are incurred for various reasons, customer must settle the extra payments in full before the order will be sent out.
 
 
 

    Please carefully confirm the products quantity and delivery fees breakdown of all orders, once the online transaction is completed, Alice Wild Luscious will not provide any exchange or refund.
 
 
 

    If you have any inquiries, please email to info@alicewild.com. An email will be sent to you once your order is confirmed. After the email was issued, our Hong Kong office will send out the goods within 3-7 working days. In any event when one or more items are of out of stock, customer will be contacted via phone or e-mail to determine the final delivery time.
 
 
 

    Once the order is sent, the Company will notify the tracking number to customer by e-mail. Since each region has its own methods of delivery, and some particular regions will only attempt to deliver only once, we highly recommend customers to contact their local delivery companies to arrange the receiving date and time to avoid delays or the trouble in picking up goods at local post offices. Only one single delivery location is allowed.
 
 
 

    If goods cannot be successfully delivered, the Company will contact customer via email. - Deliveries cannot be sent to PO Box addresses.
 
 
 

    Please sign the delivery note to confirm that the order is well received in acceptable conditions and correct quantities. Customers will be contacted within 3 working days by our representative to confirm the order and delivery arrangements. On the day before delivery or on the delivery day, our delivery person will contact the recipient to confirm the delivery time.
 
 
 

    General Delivery date: 3-5 days upon order confirmation. Note: Delivery service will be suspended according to local weather conditions. Our customer representative will contact customer via email to determine delivery arrangements.


 
 


 

 

Terms and Conditions

 

Le Creuset Powder Pink Ramekin

Le Creuset products may contain black marks on the outside. They are natural consequences from hand made manufacturing. Please use it without worries.


Payment methods:

Alice Wild Luscious accept PayPal and all major credit cards, including MasterCard, Visa and Alipay. All orders will be settled in Hong Kong dollars.

Local Deliveries:



  • Single receipt purchases over HK $ 2500 - Free Shipping
  • Single receipt purchases below HK $2500 - Delivery fee: HK $70 (HK Area / Kowloon), HK $ 90 (New Territories), HK $190 (Tung Chung, Discovery Bay, Ma Wan and Chek Lap Kok). No delivery services to other outlying islands.
  • Charges apply to one single location. Changes in locations or additional deliveries will be charged accordingly.
  • Delivery fees will be charged together in one invoice when completing online purchases.
  • In any event when one or more items are of out of stock, customer will be contacted via phone or e-mail to determine the final delivery time.
  • For all urgent online ordering and delivery inquiries, please call our retail shops. For other general inquiries, please email to info@alicewild.com. (Hours of operations: Monday to Friday 10:00 to 18:00 and Saturday 10:00 to 13:00) In case of dispute, Alice Wild Luscious reserves the right of final decision on the interpretation of these Terms and Conditions.
 

Delivery range:



  • Alice Wild Luscious delivery service covers Hong Kong Island, Kowloon, New Territories, Tung Chung, Chek Lap Kok, Ma Wan and Discovery Bay (except outlying islands).
  • No delivery service to the following locations: warehouses, construction sites, parks, beaches, MTR Stations, PO Box addresses, locations that are inaccessible by trucks, and buildings without lifts.
 

Le Creuset Powder Pink set Delivery range:



  • Alice Wild Luscious delivery service covers Hong Kong Island, Kowloon, New Territories, Tung Chung, Chek Lap Kok, Ma Wan and Discovery Bay (except outlying islands).
  • No delivery service to the following locations: warehouses, construction sites, parks, beaches, MTR Stations, PO Box addresses, locations that are inaccessible by trucks, and buildings without lifts.
  • Delivery services for Hong Kong only.
 

Delivery schedule:



  • Customers will be contacted within 3 working days by our representative to confirm the order and delivery arrangements. On the day before delivery or on the delivery day, our delivery person will contact the recipient to confirm the delivery time.
  • General Delivery date: 3-5 days upon order confirmation.
  • Note: Delivery service will be suspended during black rainstorm warning, or the hoisting of typhoon signal no. 8 or above. Our customer representative will contact customer to determine delivery time once the rainstorm warning or typhoon signals are removed.
 

Le Creuset Powder Pink set Delivery schedule:



  • Customers will be contacted within 3 working days by our representative to confirm the order and delivery arrangements. On the day before delivery or on the delivery day, our delivery person will contact the recipient to confirm the delivery time.
  • General Delivery date: 3-5 days upon order confirmation.
  • Note: Delivery service will be suspended during black rainstorm warning, or the hoisting of typhoon signal no. 8 or above. Our customer representative will contact customer to determine delivery time once the rainstorm warning or typhoon signals are removed.
 

Le Creuset Powder Pink set Delivery times:



  • 10:00am to 5:00pm OR
  • 5:00pm to 10:00pm
 

Le Creuset Powder Pink set Delivery notices:



  • Delivery time has to be selected upon order confirmation. Once selected, it is not allowed to change. Please ensure that delivery details and contact method are correct. You have to arrange proper receiving of delivery upon the confirmed time and delivery. If delivery fails, you have to pay for the next delivery, depending on delivery address. The next delivery will be on the following Tuesday or Friday. Please accept our apology on that arrangement.
  • Please check the delivery goods carefully. Once confirmed, we will not accept refund and return unless it is caused by man made damages.
 

Le Creuset Powder Pink set Shop pick-up notices:



  • Shop pick-up location must be selected upon order confirmation. Once completed, no changes are allowed.
  • Please print out the order confirmation form upon the completion of online payment. You have to select the shop pick-up location and date to redeem products. Due to the presence of expiry dates, please pick up on the selected date. We will not accept late pick up and change of pick up location. Please present the order confirmation form upon pick-up. We will not arrange late pick-up or refund.
 

Overseas shipping arrangements and conditions (only available to China / Macau):



  • Customer is required to pay for the freight cost according to the third party logistic companies'charges depending on delivery location and total weight of goods. General courier service for food has a limitation of maximum 2kg.
  • In the event when the total purchases are over 2kg, goods will be packaged separately to meet the weight limitations as set out by the third party logistic companies.
  • If there are any problems with the overseas delivery, or if additional costs are incurred for various reasons, customer must settle the extra payments in full before the order will be sent out.
  • Please carefully confirm the products quantity and delivery fees breakdown of all orders, once the online transaction is completed, Alice Wild Luscious will not provide any exchange or refund.
  • If you have any inquiries, please email to info@alicewild.com. An email will be sent to you once your order is confirmed. After the email was issued, our Hong Kong office will send out the goods within 3-7 working days. In any event when one or more items are of out of stock, customer will be contacted via phone or e-mail to determine the final delivery time.
  • Once the order is sent, the Company will notify the tracking number to customer by e-mail. Since each region has its own methods of delivery, and some particular regions will only attempt to deliver only once, we highly recommend customers to contact their local delivery companies to arrange the receiving date and time to avoid delays or the trouble in picking up goods at local post offices. Only one single delivery location is allowed.
  • If goods cannot be successfully delivered, the Company will contact customer via email. - Deliveries cannot be sent to PO Box addresses.
  • Please sign the delivery note to confirm that the order is well received in acceptable conditions and correct quantities. Customers will be contacted within 3 working days by our representative to confirm the order and delivery arrangements. On the day before delivery or on the delivery day, our delivery person will contact the recipient to confirm the delivery time.
  • General Delivery date: 3-5 days upon order confirmation. Note: Delivery service will be suspended according to local weather conditions. Our customer representative will contact customer via email to determine delivery arrangements.
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If differences remain between the Chinese and English version, the English version will prevail.



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Please contact info@alicewild.com or visit our stores for more information on your catering needs.